Dr Jacoby has developed a unique model of Knowledge Management that focuses on Mission-Critical knowledge. The rationale for this is that if it is not “Mission-Critical”, i.e. does not contribute to the organization’s and the role’s KPOs, then there is little justification in collecting and managing it.  The model, perhaps uniquely, has a method for identifying Mission-Critical tacit knowledge and measuring the organizational vulnerability to tacit knowledge “walking out the door”.

This model is based on the following fundamental assertions:

• Management is all about achieving KPOs
• Knowledge management therefore needs to be about making better decisions
• Knowledge is role-specific and not organisation-generic
• It is possible to identify and capture mission-critical knowledge
• It is possible to identify and convert tacit knowledge to explicit knowledge
• Knowledge can be “poor knowledge” or “good knowledge”. It is “poor” when:

–        You don’t get it when you need it

–        It is not in the form required

–        It is not accurate

• It is possible to manage an organisation’s wisdom using only three measure

–        the robustness of decisions (DRR – Decision Robustness Ratio)

–        the degree of documentation of mission-critical know-how (PCR – Process Capture Ratio)

–        the degree that mission-critical know-how is leveraged, through training, to required-to-know staff. (PTR – Process Training Ratio)

Participating in this event will …

• provide a new, very simple and innovate way of applying and measuring the knowledge needs of an organization;
• provide a new, very simple and innovate way of safe-guarding the organization from it vulnerability to tacit knowledge loss

Agenda:  Wednesday August 25th

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15          Dr Jack Jacoby – Mission Critical Knowledge Management

7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.

Venue: 

RMIT Graduate School of Business and Law, Building 13 (Emily McPherson building),
Corner Russell & Victoria Streets, Melbourne

Lecture room 13.3.003 (one level up from reception).

Metered street parking nearby in Lygon Street. RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Dr Jacoby has a wide and varied background. After five years as CEO of a world-renowned health facility from his mid-20s, he undertook a career in consulting. This saw him consult to hundreds of public and private corporations and organisations as a high-level corporate strategist, trouble shooter and devil’s advocate.   He has extensive experience as a strategist, business and market planner, organisation effectiveness and efficiency analyst, negotiator and facilitator. He has expertise in shaping organisations to better deliver shareholder and corporate objective.  His speciality is shareholder value and shareholder rights.  Before operating his own strategy consulting practice, he was a Director in Ernst & Young’s Consulting Practice.

He developed and runs in the arguably the only Personal Visioning Program for Masters of Business students and has counselled countless individuals helping them resolve their challenges and define their personal visions.  

An innovator himself, he is known for his creative contribution to both business, organisations and the community including:  Founder of the Collaborative Network Philosophy, Founder of the Owner Accreditation Concept, Innovator of the Mission Critical Knowledge Management Methodology, Inventor Knowledge-In-Confidence Mentoring Service, Inventor of the Shareholder Metrics Methodology, Founder of the VisionCircle Movement and author of 6 books.

Dr Jacoby holds a Doctorate in Business Administration and is an Adjunct Professor at RMIT University – Graduate School of Business and Law.  More information can be found at:  www.jacobyconsulting.com.au

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:

http://www.melbournekmlf.org/?page_id=84

Communities Manifesto: 10 principles for successful communities of practice

The presentation will define and describe 10 principles for successful communities. It is based experience in creating, leading, and managing communities and communities programs, both inside and outside of organizations.

The 10 Principles are:

1. Communities should be independent of organization structure; they are based on what members want to interact on.
2. Communities are different from teams; they are based on topics, not on assignments.
3. Communities are not sites, team spaces, blogs or wikis; they are people who choose to interact.
4. Community leadership and membership should be voluntary; you can suggest that people join, but should not force them to.
5. Communities should span boundaries; they should cross functions, organizations, and geographic locations.
6. Minimize redundancy in communities; before creating a new one, check if an existing community already addresses the topic.
7. Communities need a critical mass of members; take steps to build membership.
8. Communities should start with as broad a scope as is reasonable; separate communities can be spun off if warranted.
9. Communities need to be actively nurtured; community leaders need to create, build, and sustain communities.
10. Communities can be created, led, and supported using TARGETs: Types, Activities, Requirements, Goals, Expectations, Tools.

Participating in this event will enable you to…

• Understand critical success factors for communities of practice
• Learn practical tips for leading, measuring, and nurturing communities

Agenda:  Monday July 19th

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15          Stan Garfield – Communities Manifesto: 10 principles for successful communities
7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.

* Note - New Venue: 

RMIT Graduate School of Business and Law, Emily McPherson Building (Building 13)
Corner of Russell and Victoria Streets
Lecture room 13.04.006

RSVP  by email to melbournekmlf@gmail.com

About our Guest Speaker

Stan Garfield is the Community Evangelist in the Global Consulting Knowledge Management Group of Deloitte Touche Tohmatsu. In this role, he promotes communities of practice and helps practitioners to plan, launch, and lead them. Stan spent 25 years at HP, Compaq, and Digital Equipment Corp., where he launched Digital’s first knowledge management program, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for Hewlett-Packard. He published the book Implementing a Successful KM Programme and leads the SIKM Leaders Community with 400 members globally.

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar.

The world of business is going to be radically changing over the next few years.
The web will impact not only how we do business but how we run our businesses.

Just passing on the news that our friends at Alchemy Road are organising a couple of very special sessions with Euan Semple on Tuesday 6 July, from the UK. Euan’s work provides a clear pathway through the social media maze and commercialisation to offer a practical and insightful approach for using social media platforms as a vehicle for greater engagement with employees and staff.

Euan has unique experience with the BBC, World Bank and NATO, and is currently an executive coach who works with business leaders on defining and implementing enhanced strategies to incorporate social media as a vehicle for business prosperity. He is highly skilled in Social Media and provides a practical approach to how it can enhance your engagement with your employees and with your clients.

There are two sessions – click on these links for more detail and registration:

The Workshop – Strategic Advantage in the Post-Industrial Age – is an intimate (maximum 8 participants) and practical workshop. The intent of the day is to get a ‘heads up’ about social media and trends, obtaining insight into how it is affecting business and industries and the opportunity to work through developing a strategy and action plan.

The second event is an evening with Euan - Why should Business meet Social? This is an opportunity to network, hear some insights and have conversations about ‘the true impact of social media in organisation design’.

Note that KMLF members are entitled to the SCOD Forum member discount for both sessions.

June KMLF Meeting

This is an advance notice that our speaker on Wednesday 23 June will now be Keith De La Rue , on the topic The Idea Monopoly?

Keith, a member of the KMLF committee, has worked in Knowledge Management and related areas for over 10 years.  In this interactive session, he will address the following issues:

• Why does change so often fail in today’s organisations?
• The impact of complexity and the importance of engaging people.
• Creativity and the wisdom of crowds.
• Social media – the power of trust and openness.

More detail will be provided closer to the session, but you can RSVP now by email to melbournekmlf@gmail.com.

James Robertson is unable to make it this month, and sends his apologies!

Senior managers in organizations say they want to do things better – whether they call it learning or innovation or continuous improvement. Movements such as Performance Improvement, Training & Development, Organizational Learning & Knowledge Management have all emerged over the last few decades to meet this professed need.

• What can these movements learn from each other?
• What factors enable this cooperation or impede it?
• And why do organizations find it so hard to do things better consistently?

Participating in this event will enable you to…

• use some institutional, practical & theoretical resources from disciplines outside KM;
• identify the learning & knowledge maturity level of your organization;
• identify opportunities to improve your KM operation.

Agenda

6:00-6:30      Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15      Matt Moore  – Performance Enhancing + Learning + Knowledge = ?
7:15-8:00      Informal conversation amongst the group to explore the ideas and concepts.

Participants are welcome to join us for informal dinner (self pay) afterwards.

Venue: 

RMIT Graduate School of Business, 300 Queen Street. Melbourne
Lecture room 158.2.3 (One level up from Ground Reception).
Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).
RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Matt Moore has been working in the knowledge management, learning & development and corporate communications fields for over a decade at organizations such as PricewaterhouseCoopers, IBM, Oracle & the Australian Securities & Investment Commission. He is now a director of Innotecture, teaches at University of Technology Sydney and chairs our sister organisation, the New South Wales Knowledge Management Forum. He is co-developer of the “Using Expertise” open research project. His first book, “Performance Enhancing”, will be released in March.

Once again, we are partnering with Ark Group to bring you Australia’s premier annual KM conference.  As usual, as a Melbourne KMLF member, you are eligible for our special member’s discount rate.

Drawing on the input of knowledge management communities and industry experts, Ark Group has developed KM & Collaboration Australia to cater to the specific needs of Australian industry practitioners. 

This year at KM & Collaboration Australia, the emphasis is on collaboration. As a result, Ark Group has incorporated several interactive elements into the agenda and event. Innovative inclusions such as cabaret style seating, the Anecdote Circles session, the Reverse Brainstorming Session and the Culture Archetype Cards Activity will facilitate conversations amongst delegates and provide exciting collaborative opportunities!

For more information on registration, international keynote speakers, Australian case studies and other event contributors, please visit the KM and Collaboration Australia site, or download the brochure.

Welcome to the Jungle

David Attenborough transformed the way we look at animals by comparing the mannerisms of the animal kingdom with ourselves; leaving us to ponder how far removed we are from the wild.

Applying animal metaphor to people is an enlightening and fun approach to understanding the innate behaviours of ourselves and our colleagues.  Imagining the workplace as a zoo, some of us may already have meandered in to the territory of lion in the office; only to regret and wonder what we did to evoke such aggressive behaviour.  Likewise, why do some of our colleagues prefer to work in a group or alone and what can we do to encourage collaboration?

With an increased appreciation of “Stakeholder Engagement” techniques across all professions, there is a growing need to improve competency with an approach that can be easily and effectively adopted across an organisation to improve performance through understanding.

Participating in this event will:

• Introduce you to the benefits of applying animal metaphors in your workplace.
• Enable you to foresee obstacles and adapt your approach so as to align them with your strategy.
• Walk away with a straightforward and fun technique that will enhance your relationships; with friends, family and colleagues.

Agenda:  April 28

6:00-6:30      Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15      Andy Shaw  – Welcome to the Jungle.

7:15-8:00      Informal conversation amongst the group to explore the ideas and concepts.

Venue: 

RMIT Graduate School of Business, 300 Queen Street. Melbourne

Lecture room 158.2.4 (One level up from Ground Reception).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Being successful is exhilarating and when you feel inspired about what you are doing, you are at your best. Andy comes from technical background, having contributed to the success of numerous critically strategic projects.  These challenges have provided the fortune to experience working in multiple countries and be exposed to many colourful personalities.  On this journey, Andy learnt that effective solutions are delivered by the right people acting in the right roles.

With a focus on collaborative techniques, Andy enables people to achieve their best and contribute to the vision that results in businesses emerging as future leaders.

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:

http://www.melbournekmlf.org/?page_id=84

Each day as Knowledge Management practitioners, we work to build and retain knowledge and networks. We each have our preferred systems to help us make more efficient and effective decisions, presentations, reports and proposals to impress and engage those around us or just prove a point.   Today’s forum is an open collaborative discussion to share what KM support tools we each use both from a personal and business perspective.

Luke will facilitate the conversation by introducing some new innovative collaborative platforms he has been prototyping and engage in open conversation about others you like.  Consider:

• What tools do I use to get my job done? 
• Which of these are most helpful and in what ways?
• What are all these new tools I have heard of and do they help?
• What business activity do I need a tool for, but have not yet found one?

Participating in this event will enable you to:

• Walk away with a list of the latest tools and support systems for KM
• Hear about what other have done to satisfy their requirements
• Take charge of your knowledge and social network base

• Highlight the tools KMLF practitioners find most useful at this time. 

Agenda:  March 24

6:00-6:30      Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15      Luke Grange  – Favourite new social tools & requirements.

7:15-8:00      Informal conversation amongst the group to explore the ideas and concepts.

Venue: 

RMIT Graduate School of Business, 300 Queen Street. Melbourne

Lecture room 158.2.4 (One level up from Ground Reception).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

For over 15 years, Luke has been offering practical advice to small and large businesses on how to understand and disseminate their knowledge so that they can make better decisions. He recently developed a project together with the Swinburne Brain Sciences Institute to understand Online Social Media and Emotional Intelligence skills and bring these concepts together for the first time in a worldwide research project. His e-Book “Developing an Online Social Media culture” was successfully launched this year.  Luke has recently been helping companies develop and nurture online communities both inside and outside the organisation.  Luke ran the ICT department for a national company in South Africa and worked in international Business Intelligence and Business Performance roles for Comshare in UK, USA and Europe and rolled out Knowledge Management and Social Customer Relationship Management projects across Europe for Internet Consultancy, marchFIRST.  Since migrating to Australia, his company Knowledge Solutions has grown through helping clients build benefit from open innovation, crowd sourcing and customer engagement by developing their understanding of Online Social Media and knowledge sharing.

 The world is turning faster & faster and the only element that will remain is change. Organizations have to deliver better, faster, more efficient products & services to clients who demand more and more. You can wait until a great idea pops up but this reactive position can mean the end of your organization.

Another approach is being pro-active and continuously search for new opportunities. This workshop from the Belgian creativity expert Cyriel Kortleven can help you and your colleagues to break out of the box and generate lots of new ideas in a very short time.

In this very interactive presentation we cover the following:

• Thinking in patterns and the curse of knowledge
• Creative skills to break fixed patterns
• Postpone judgment and get into a ‘yes and’ mood
• Creative observing • And action – bring the wild ideas into action
• Networking exercise to get to know somebody in a ‘different way’

Participating in this event will enable you to break your own fixed thinking patterns, learn some simple tools and skills to generate loads of new ideas and network with interesting people of KMLF in a very creative way.

Agenda:

Thursday March 11 6:00-6:30 Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15 Cyriel Kortleven – Give yourself a creative boost
7:15-8:00 Informal conversation amongst the group to explore the ideas and concepts.
Venue: RMIT Graduate School of Business, 300 Queen Street. Melbourne Lecture room 158.2.4 (One level up from Ground level ).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).
RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Cyriel Kortleven is a crewmember and co-founder of new shoes today – a growing number of soul mates in business who give support to people and organisations on their road to creation, innovation and change. Cyriel makes people more conscious of the opportunities in life. Cyriel is a popular speaker in the domain of creativity and innovation. He gives workshops and presentations in creative skills and attitude and the breaking of fixed thinking patterns. Cyriel moves people in a literally and figurative way by means of a combination of creativity and improvisation – also brought together in the successful Dutch book ‘And … Action!’ More info on http://www.newshoestoday.com/site/we/cyriel_kortleven/

Matt Moore (of Innotecture and the NSW KM Forum) will be hosting a full-day event in Melbourne on Thursday 25 March on Social Media for Lawyers.  This event will feature attorney turned social media consultant Adrian Dayton.  Adrian consults to global 100 firms like Dorsey & Whitney and AmLaw 100 firm Womble Carlysle, and has been helping lawyers all over the world bring in business through social media.  Adrian is also the author of Social Media for Lawyers: Twitter Edition.

Read more about this session, registration, and the “Word of Mouth” special offer on the Innotecture site.

Matt is also scheduled to address us at a regular KMLF meeting on Wednesday 26 May on Performance Enhancing – more information will be provided on this one closer to the time.

Knowledge Risk and Retention – beyond the usual suspects

In 2003 Kate Andrews introduced the term knowledge risk to describe the loss of knowledge critical to a firm’s performance.   In our experience, even today many organisations who are deeply concerned about potential knowledge loss from imminent staff exit DO NOTHING because there is no clear starting point.  This session will take a fresh look at risk and retention, with a focus on what is working in practice.   Questions will be posed and responses generated through discussion and reflection. 

• Knowledge risk is not evenly spread throughout your firm:  you are likely to have particular knowledge risk hotspots. What are some ways to identify where they are?
• It’s not all or nothing:  effective knowledge transfer focuses on unique, critical knowledge rather than trying to transfer everything known by everyone!  How can we identify the critical subset of expert knowledge?
• Targeted knowledge transfer is a prime tool to mitigate knowledge risk.  Benefits of knowledge transfer include: retention of valuable, ‘can’t buy’ knowledge when key staff leave; reduced hand over risk through a structured knowledge transfer effort; and better supporting your key staff by building knowledgeable teams around them.  What organisational factors influence effective knowledge transfer?

Participating in this event will enable you to

• Identify knowledge risk hotspots in your organisation 
• Take a fresh look at knowledge transfer and retention options

Agenda:  Wednesday February 24^th 2010

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15          Dr Kate Andrews – Knowledge Risk and Retention – beyond the usual suspects

7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.

Venue: 

RMIT Graduate School of Business and Law, 300 Queen Street. Melbourne

Lecture room 158.1.2C (Ground level – just behind reception).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

 

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Kate Andrews is an organisational psychologist who has worked in knowledge management for over a decade.  Her doctoral research highlighted psychosocial factors affecting knowledge sharing[1] and remains influential.  She is principal of knowledge asset consultancy KNOWABLE knowable.com.au, Adjunct Professor at QUT’s Faculty of Science and Technology and has lectured in KM at post-graduate level for Mt Eliza Business School as well as in Hong Kong, Singapore and Malaysia.   Her current knowledge risk assignments include projects with Water Corporation, Perth; Main Roads, Queensland; Sustainability Victoria; Valuer-General Victoria; and TAFE NSW.

 

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[1] Influences on knowledge processes in organizational learning: the psychosocial  (2000) KM Andrews, BL Delahaye – Journal of Management Volume 37 Issue 6, Pages 797 - 810  - article has over 150 academic citations