This model is based on the following fundamental assertions:

• Management is all about achieving KPOs
• Knowledge management therefore needs to be about making better decisions
• Knowledge is role-specific and not organisation-generic
• It is possible to identify and capture mission-critical knowledge
• It is possible to identify and convert tacit knowledge to explicit knowledge
• Knowledge can be “poor knowledge” or “good knowledge”. It is “poor” when:

–        You don’t get it when you need it

–        It is not in the form required

–        It is not accurate

• It is possible to manage an organisation’s wisdom using only three measure

–        the robustness of decisions (DRR – Decision Robustness Ratio)

–        the degree of documentation of mission-critical know-how (PCR – Process Capture Ratio)

–        the degree that mission-critical know-how is leveraged, through training, to required-to-know staff. (PTR – Process Training Ratio)

Participating in this event will …

• provide a new, very simple and innovate way of applying and measuring the knowledge needs of an organization;
• provide a new, very simple and innovate way of safe-guarding the organization from it vulnerability to tacit knowledge loss

Agenda:  Wednesday August 25th

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15          Dr Jack Jacoby – Mission Critical Knowledge Management

7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.

Venue: 

RMIT Graduate School of Business and Law, Building 13 (Emily McPherson building),
Corner Russell & Victoria Streets, Melbourne

Lecture room 13.3.003 (one level up from reception).

Metered street parking nearby in Lygon Street. RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Dr Jacoby has a wide and varied background. After five years as CEO of a world-renowned health facility from his mid-20s, he undertook a career in consulting. This saw him consult to hundreds of public and private corporations and organisations as a high-level corporate strategist, trouble shooter and devil’s advocate.   He has extensive experience as a strategist, business and market planner, organisation effectiveness and efficiency analyst, negotiator and facilitator. He has expertise in shaping organisations to better deliver shareholder and corporate objective.  His speciality is shareholder value and shareholder rights.  Before operating his own strategy consulting practice, he was a Director in Ernst & Young’s Consulting Practice.

He developed and runs in the arguably the only Personal Visioning Program for Masters of Business students and has counselled countless individuals helping them resolve their challenges and define their personal visions.  

An innovator himself, he is known for his creative contribution to both business, organisations and the community including:  Founder of the Collaborative Network Philosophy, Founder of the Owner Accreditation Concept, Innovator of the Mission Critical Knowledge Management Methodology, Inventor Knowledge-In-Confidence Mentoring Service, Inventor of the Shareholder Metrics Methodology, Founder of the VisionCircle Movement and author of 6 books.

Dr Jacoby holds a Doctorate in Business Administration and is an Adjunct Professor at RMIT University – Graduate School of Business and Law.  More information can be found at:  www.jacobyconsulting.com.au

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:

http://www.melbournekmlf.org/?page_id=84

Stan has kindly agreed to pass on his slide pack – you can now see it here: 

Communities Manifesto for KMLF

You can also read more about the Communities Manifesto on Stan’s site.

We also had some very active tweeting – not only from people in the room, but a number of others were also following the discussion from across the globe.  Here’s a slightly edited version of the Twitter discussion (from the #kmlf hashtag):

@Metaphorage A big thank you to the ARK Group Australia – organisers of #kmaus10 – for supporting Stan Garfield’s visit to Melbourne for #KMLF
@RodSherwin Checking out the new Emily McPherson Building for #kmlf (@ RMIT Building 13)
@helmitch #kmlf starting now @metaphorage intro’ing @stangarfield
@kdelarue #kmlf just kicking off – had to move to level 3 to get a working projector! The new RMIT building just opened today.
@kdelarue #kmlf – @stangarfield now on – “The communities manifesto”.
@helmitch #kmlf communities are people – they want to connect due to their interest + passion. This bonds them.
@helmitch #kmlf communities within organisations are *not* based on org structure or region
@Metaphorage Listening to Stan Garfield at #KMLF on his Communities Manifesto based on his experiences and research.
@Metaphorage Stan Garfield at #KMLF – things and focus in KM have changed, but the overriding principles remain the same.
@RodSherwin Communities are people not tools. Start with people 1st then find tools to support it #kmlf
@lukegrange RT @helmitch #kmlf communities within organisations are *not* based on org structure or region
@Metaphorage Stan Garfield at #KMLF – communities are people interacting, not tools (although can be useful to support communities).
@helmitch #kmlf there are so many tools for communities now, it’s confusing for people. Minimise choice.
@kdelarue Don’t offer *too* many choices of tools to a community; people just get confused, and opt out #kmlf
@helmitch #kmlf people join communities. Make it appealing to join, and stay.
@Metaphorage Stan Garfield at #KMLF – communities need to be voluntary, motivate members to join not conscript
@kdelarue Communities must be voluntary – make it something people don’t want to miss out on. #kmlf
@lukegrange Make sure communities cross boundaries but you need to be diplomatic. Key skills in EI needed. #kmlf
@helmitch #kmlf make communities broad around the area of interest – increase diversity of opinion/knowledge
@kdelarue Communities should be open, and span boundaries. Don’t lock out people who could offer diverse perspectives. #kmlf
@Metaphorage Stan Garfield at #KMLF – minimise redundancy in communities. Join people into existing similar interests in preference to separate.
@kdelarue Start broad, narrow down. Try to avoid redundancy in communities; helps to build critical mass. #kmlf
@helmitch #kmlf start broad and then narrow down into spin-off communities as needs. Niches not critical mass.
@helmitch #kmlf critical mass for communities – at least 50, better at 100 – rule of thumb.
@kdelarue A community should have about 50 members, with 100 an even better target. #kmlf
@Metaphorage Stan Garfield at #KMLF – build critical mass. Helps diversity of views and volume of interactions
@Metaphorage 24 people listening to Stan Garfield at #KMLF – clearly engaged with what he is sharing.
@kdelarue Avoid having too narrow a scope – challenge niche communities to prove they need to be separate. #kmlf
@helmitch #kmlf SCENT tools – Site, Calendar, Events, News, Threads
@Metaphorage Stan Garfield at #KMLF – communities need to be actively nurtured. Leaders make a big difference to fostering the interactions.
@helmitch #kmlf SHAPE tasks – Schedule, Host, Answer, Post, Expand – the community lead/facilitator role
@kdelarue People with niche interests should join a broad community 1st. If too broad *and* if enough interest, *then* form a new community. #kmlf
@Metaphorage Stan Garfield at #KMLF – enable interactions through TARGET – Types, Activities, Requirements, Goals, Energy/Engage, Tools
@Metaphorage Stan Garfield at #KMLF – SPACE- Subscribe, Post, Attend, Contribute, Engage.
@Metaphorage Stan Garfield at #KMLF – SMILE – Subject, Members, Interaction, Leaders, Enthusiasm
@helmitch #kmlf stories are a key measurement – what it did for the community members.
@lukegrange ROI is not critical it’s the stories which communities tell that determine it’s health. #kmlf
@Metaphorage Stan Garfield at #KMLF – PATCH (measures of community interaction) Participation, Anecdotes, Tools, Coverage, Health (activity)
@helmitch the ‘thank yous’ can be a key measure – no. of times people say thanks. #kmlf
@kdelarue Community success should not be measured by RoI – Participation, Anecdotes, Tools, Coverage, Health. #kmlf
@rosshill #kmlf @stangarfield suggests that stories are the most relevant metric for judging the health of a knowledge sharing community
@helmitch #kmlf great points re how to measure communities and ‘health check’ from @stangarfield
@kdelarue Health: activity – meaningful posts & articles, meetings, members, participation. #kmlf
@gaurisalokhe enjoying tweets coming in from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@kdelarue @gaurisalokhe Our pleasure! Lots of tweeps at #kmlf tonight.
@helmitch #kmlf need a mix of communication in a community; F2F, webinar, blogs, forums, conference calls, etc
@kdelarue … and thanks to all the people retweeting #kmlf tonight!
@helmitch #kmlf set the tone; welcome people, share stories, develop trust
@janstewart #kmlf @stangarfield trusting tone key for developing communities
@gaurisalokhe @kdelarue Thank god for that! Keep it rolling.. #kmlf
@Metaphorage Stan Garfield at #KMLF – looking forward to hearing Stan at #KMaus10 on his other experiences to draw on other aspects of collaboration
@kdelarue 5 key tools to support a community: “SCENT” – Site, Calendar, Events, News, Threads. #kmlf Don’t really need more than this.
@Metaphorage Stan Garfield at #KMLF – some open dialogue happening about the effectiveness of communities. Enjoying the interactions and perspectives.
@RodSherwin Awesome presentation by @stangarfield at #kmlf abt communities with lots to apply to #yammer and #vepn
@helmitch #kmlf ask communities for help – don’t give them orders or tasks. Tap into their knowledge.
@helmitch #kmlf fantastic talk – lots of food for thought here and practical things to take back to work.
@allisonhornery Likewise! RT @gaurisalokhe: enjoying tweets from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@kdelarue Communities should span org boundaries & be voluntary – they should not follow org lines & teams… #kmlf
@kdelarue … In fact, Cadbury once re-organised to match existing communities, due to the value they delivered. #kmlf
@elmibester RT Likewise! RT @gaurisalokhe: enjoying tweets from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@lukegrange @elmibester great to be in touch and pleased you enjoyed the #kmlf tweets.
@hwakelam @helmitch – sorry I missed #kmlf last night – family called – loved the tweets
@helmitch @hwakelam thanks, glad you enjoyed #kmlf tweets – hope to see you there some time!

The presentation will define and describe 10 principles for successful communities. It is based experience in creating, leading, and managing communities and communities programs, both inside and outside of organizations.

The 10 Principles are:

1. Communities should be independent of organization structure; they are based on what members want to interact on.
2. Communities are different from teams; they are based on topics, not on assignments.
3. Communities are not sites, team spaces, blogs or wikis; they are people who choose to interact.
4. Community leadership and membership should be voluntary; you can suggest that people join, but should not force them to.
5. Communities should span boundaries; they should cross functions, organizations, and geographic locations.
6. Minimize redundancy in communities; before creating a new one, check if an existing community already addresses the topic.
7. Communities need a critical mass of members; take steps to build membership.
8. Communities should start with as broad a scope as is reasonable; separate communities can be spun off if warranted.
9. Communities need to be actively nurtured; community leaders need to create, build, and sustain communities.
10. Communities can be created, led, and supported using TARGETs: Types, Activities, Requirements, Goals, Expectations, Tools.

Participating in this event will enable you to…

• Understand critical success factors for communities of practice
• Learn practical tips for leading, measuring, and nurturing communities

Agenda:  Monday July 19th

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15          Stan Garfield – Communities Manifesto: 10 principles for successful communities
7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.

* Note - New Venue: 

RMIT Graduate School of Business and Law, Emily McPherson Building (Building 13)
Corner of Russell and Victoria Streets
Lecture room 13.04.006

RSVP  by email to melbournekmlf@gmail.com

About our Guest Speaker

Stan Garfield is the Community Evangelist in the Global Consulting Knowledge Management Group of Deloitte Touche Tohmatsu. In this role, he promotes communities of practice and helps practitioners to plan, launch, and lead them. Stan spent 25 years at HP, Compaq, and Digital Equipment Corp., where he launched Digital’s first knowledge management program, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for Hewlett-Packard. He published the book Implementing a Successful KM Programme and leads the SIKM Leaders Community with 400 members globally.

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar.

For more background on the topics covered, here are some links to the material referenced:

• Read the original blog post at AcKnowledge Consulting.
• See the Wikipedia entry for Cynefin.
• Read more about Teresa Amabile’s work at the AcKnowledge Consulting blog – and the original Harvard Business School article.
• See the RSA Animate overview of Dan Pink’s Drive on YouTube – The surprising truth about what motivates us.
• Read Greg Lloyd’s blog post about Drucker – Enterprise 2.0 Schism.
• See John Smythe’s Engage for Change site.
• See the Wikipedia entry for The Wisdom of Crowds.

For more on the change management tools and approaches mentioned, see these sites:

• Cognitive Edge - David Snowden’s site  – for Cynefin and complexity tools.
• Anecdote - Shawn Callahan and Mark Schenk’s site – for business storytelling, change and anecdote circles.
• Gurteen Knowledge - David Gurteen’s site – for knowledge cafés.
• Change Management Toolbox – Michelle Lambert’s site - for the change management cards..
• The Organizational Zoo – Arthur Shelley’s site – for the book The Organizational Zoo and the matching zoo cards.

Finally, see “How to organise a children’s party” on YouTube.

Why does this happen? As many working in Knowledge Management and related fields understand, it’s all about people and complexity. Organisations are increasingly dependent on people and what they know in order to operate successfully in today’s environment. It is no longer sufficient for organisational change to be driven by a small handful of people – there is no monopoly on ideas.

In this session, Keith De La Rue will present and lead a conversation on: 

• Recent insights into effective organisational change.
• The impact of complexity and the importance of engaging people. 
• Creativity and the wisdom of crowds. 
• Social Media – the power of trust and openness.

Participating in this event will enable you to…

• Develop a clearer understanding of complexity and how to address it.
• Take away some new approaches for addressing change in your organisation.
• Find out where to go for more up-to-date information on change.

Agenda:  Wednesday June 23rd

6:00-6:30 Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15 Keith De La Rue –The Idea Monopoly?
7:15-8:00 Informal conversation amongst the group to explore the ideas and concepts.

Venue:

RMIT Graduate School of Business, 300 Queen Street, Melbourne
Lecture room 158.1.2B (Ground level – just behind reception).
Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Keith De La Rue is an independent consultant at AcKnowledge Consulting, working in knowledge, communication and learning. He previously worked in Knowledge Management at Telstra for eight years. He has worked in a number of aspects of organisational change for over 20 years in a range of industries.

His most recent client project involved writing post-graduate training material covering trust, communication, social networking and knowledge sharing.

Keith has been a member of the Melbourne KMLF for 10 years, including time on the leadership committee, and has been a regular speaker at conferences in Australia and overseas since 2004 on a range of topics.

He blogs at http://delarue.net

Just passing on the news that our friends at Alchemy Road are organising a couple of very special sessions with Euan Semple on Tuesday 6 July, from the UK. Euan’s work provides a clear pathway through the social media maze and commercialisation to offer a practical and insightful approach for using social media platforms as a vehicle for greater engagement with employees and staff.

Euan has unique experience with the BBC, World Bank and NATO, and is currently an executive coach who works with business leaders on defining and implementing enhanced strategies to incorporate social media as a vehicle for business prosperity. He is highly skilled in Social Media and provides a practical approach to how it can enhance your engagement with your employees and with your clients.

There are two sessions – click on these links for more detail and registration:

The Workshop – Strategic Advantage in the Post-Industrial Age – is an intimate (maximum 8 participants) and practical workshop. The intent of the day is to get a ‘heads up’ about social media and trends, obtaining insight into how it is affecting business and industries and the opportunity to work through developing a strategy and action plan.

The second event is an evening with Euan - Why should Business meet Social? This is an opportunity to network, hear some insights and have conversations about ‘the true impact of social media in organisation design’.

Note that KMLF members are entitled to the SCOD Forum member discount for both sessions.

June KMLF Meeting

This is an advance notice that our speaker on Wednesday 23 June will now be Keith De La Rue , on the topic The Idea Monopoly?

Keith, a member of the KMLF committee, has worked in Knowledge Management and related areas for over 10 years.  In this interactive session, he will address the following issues:

• Why does change so often fail in today’s organisations?
• The impact of complexity and the importance of engaging people.
• Creativity and the wisdom of crowds.
• Social media – the power of trust and openness.

More detail will be provided closer to the session, but you can RSVP now by email to melbournekmlf@gmail.com.

James Robertson is unable to make it this month, and sends his apologies!

• What can these movements learn from each other?
• What factors enable this cooperation or impede it?
• And why do organizations find it so hard to do things better consistently?

Participating in this event will enable you to…

• use some institutional, practical & theoretical resources from disciplines outside KM;
• identify the learning & knowledge maturity level of your organization;
• identify opportunities to improve your KM operation.

Agenda

6:00-6:30      Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15      Matt Moore  – Performance Enhancing + Learning + Knowledge = ?
7:15-8:00      Informal conversation amongst the group to explore the ideas and concepts.

Participants are welcome to join us for informal dinner (self pay) afterwards.

Venue: 

RMIT Graduate School of Business, 300 Queen Street. Melbourne
Lecture room 158.2.3 (One level up from Ground Reception).
Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).
RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Matt Moore has been working in the knowledge management, learning & development and corporate communications fields for over a decade at organizations such as PricewaterhouseCoopers, IBM, Oracle & the Australian Securities & Investment Commission. He is now a director of Innotecture, teaches at University of Technology Sydney and chairs our sister organisation, the New South Wales Knowledge Management Forum. He is co-developer of the “Using Expertise” open research project. His first book, “Performance Enhancing”, will be released in March.

• Knowledge Manager (Permanent, Full-time) 
• Intranet Coordinator (Permanent, Full-time) 
• Intranet Support Contractor (3 month fixed term contract)

NB: The role descriptions state various locations. This is a limitation of the system and is not accurate. The roles can be based in any of PB’s major offices in Australia & New Zealand so don’t be limited by this.

Please feel free to forward to anyone you feel would be suitable. Application will be taken over the next two weeks, closing 28 May 2010.

Once again, we are partnering with Ark Group to bring you Australia’s premier annual KM conference.  As usual, as a Melbourne KMLF member, you are eligible for our special member’s discount rate.

Drawing on the input of knowledge management communities and industry experts, Ark Group has developed KM & Collaboration Australia to cater to the specific needs of Australian industry practitioners. 

This year at KM & Collaboration Australia, the emphasis is on collaboration. As a result, Ark Group has incorporated several interactive elements into the agenda and event. Innovative inclusions such as cabaret style seating, the Anecdote Circles session, the Reverse Brainstorming Session and the Culture Archetype Cards Activity will facilitate conversations amongst delegates and provide exciting collaborative opportunities!

For more information on registration, international keynote speakers, Australian case studies and other event contributors, please visit the KM and Collaboration Australia site, or download the brochure.

David Attenborough transformed the way we look at animals by comparing the mannerisms of the animal kingdom with ourselves; leaving us to ponder how far removed we are from the wild.

Applying animal metaphor to people is an enlightening and fun approach to understanding the innate behaviours of ourselves and our colleagues.  Imagining the workplace as a zoo, some of us may already have meandered in to the territory of lion in the office; only to regret and wonder what we did to evoke such aggressive behaviour.  Likewise, why do some of our colleagues prefer to work in a group or alone and what can we do to encourage collaboration?

With an increased appreciation of “Stakeholder Engagement” techniques across all professions, there is a growing need to improve competency with an approach that can be easily and effectively adopted across an organisation to improve performance through understanding.

Participating in this event will:

• Introduce you to the benefits of applying animal metaphors in your workplace.
• Enable you to foresee obstacles and adapt your approach so as to align them with your strategy.
• Walk away with a straightforward and fun technique that will enhance your relationships; with friends, family and colleagues.

Agenda:  April 28

6:00-6:30      Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15      Andy Shaw  – Welcome to the Jungle.

7:15-8:00      Informal conversation amongst the group to explore the ideas and concepts.

Venue: 

RMIT Graduate School of Business, 300 Queen Street. Melbourne

Lecture room 158.2.4 (One level up from Ground Reception).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Being successful is exhilarating and when you feel inspired about what you are doing, you are at your best. Andy comes from technical background, having contributed to the success of numerous critically strategic projects.  These challenges have provided the fortune to experience working in multiple countries and be exposed to many colourful personalities.  On this journey, Andy learnt that effective solutions are delivered by the right people acting in the right roles.

With a focus on collaborative techniques, Andy enables people to achieve their best and contribute to the vision that results in businesses emerging as future leaders.

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:

http://www.melbournekmlf.org/?page_id=84